I’ve been applying Update Rollup 2 on Service Manager 2012 R2 as per the instructions here but in the middle of applying the update in the management server I’ve received the following error:
An Error Occurred While Executing a Custom Action:_PatchMP
Installation failed. I’ve took a close look of the setup log. A saw that this was caused by MSI Error 1603 and I’ve deiced to restart the server.
After restart the update was fired up again and this time installation completed successful:
Cloud Administrator in Azure World 
I get the same error and reboot does not fix
Hi,
Try searching the log what is the actual MSI error. Usually that helps for me.
No real mention of the MSI
02:51:21:ApplyQuickFixEngineering: Return value was 1603. Check the log at C:\Users\SQL_ADMIN\AppData\Local\Temp\SCSM2012R2_CU_KB2904710_i386_7.5.3079.61.msp.2.log for more detailed information.
02:51:21:ApplyQfe: FAILED: We did not successfuly install QFE SCSM2012R2_CU_KB2904710_i386_7.5.3079.61.msp.
02:51:21:ProcessInstalls: Patcher returned error 1603:Fatal error during installation
02:51:24:Starting C:\Users\SQL_ADMIN\AppData\Local\Temp\SCSMPatcherSetupWizard14.log
Hi,
1603 is a MSI error – http://support.microsoft.com/kb/290158
Unfortunately does not say much. In my cases a restart of the server fixed the installation.If you cannot find other useful information the log you may try to use procmon to trace the setup or raise a case to MS.
Ive rebooted the Service Manager system with the console. This is dev and the databases live on another server. I can reboot that one too if you think there is any connection.
My issue was on the SCSM management server. This was the only server that I needed to reboot.
Ok thanks. Unfortunately that isn’t doing the trick. Maybe I will see if it is possible to chat with Microsoft on this. By the way, have you used the Exchange Connector 3.0 to connect SCSM to Exchange?
did you get any response from MS on this?
Looks as though I am having the same issue, and looking for a solution.
Also let me know how i can help with the Exchange connector, had to spend some time, but i have it figured out, and can offer some assistance.
Yes. Try to open case to MS. No I haven’t used the exchange connector.
I am having the problem with UR2 ad UR3 when applying to both the DW server and another server with the web components. No problems with the management servers. Would be interested to know if anyone has root caused this.
Actually the error displayed on SCSM install wizard is too general. It just shows you at what stage it failed. I look at the setup logs for more information. There usually you can see MSI error or something else that might hint you what is the cause.