Anders Bengtsson is a great System Center expert and in his blog he describes how an Incident in SCSM can be converted to Request using System Center Orchestrator magic. Do not hesitate and start reading by opening the link below.
Tag: System Center Service Manager
Private Cloud Jump Start series
If you haven’t watched the live event of Microsoft’s Private Cloud Jump Start you now have the chance to watch the recordings. Here is the first recording. The other you can find under the video player of the page.
http://technet.microsoft.com/en-us/edge/Video/hh867522#smchome
System Center 2012 – Service Manager Component Add-ons and Extensions RTW
The final versions of the add-ons and extensions for Service Manager can be found here:
http://www.microsoft.com/download/en/details.aspx?id=28726&WT.mc_id=rss_alldownloads_all
System Center 2012 RTW
System Center 2012 components are released to download. Unfortunately for now only to MSDN subscribers, Microsoft partners and VL Customers.
Microsoft Infrastructure Planning and Design documents
If you do not know from where to start about implementing a particular technology Microsoft is providing help for that. Microsoft has made free to download Infrastructure Planning and Design documents for theirs most popular technologies. The documents are for the current RTM versions of the products. Click on the link and start to plan and design.
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=732