Tag: System Center Service Manager

System Center 2012 Service Pack 1 CTP2 VHD downloads

Microsoft has published for download System Center 2012 Service Pack 1 CTP2 in form of a VHDs. Every VHD enables you to create a virtual machine to evaluate the different System Center components. Here are the download links:

SCSM Project Connector 1.1 and Event Dashboard by Expit for System Center 2012 Service Manager

Expit is a third party company based in Kuwait that provides two add-ons for SCSM:

  • Project Connector by Expit – This connector allow you to synchronize data between Microsoft Project Server and System Center Service Manager 2012. You can see short demo how the product works on the video below:
Expit SCSM Project Connector

Learn more about the product here.

  • Dashboard v1.0 for SCSM by Expit – This software enables service managers to view all open activities, incidents, problems, release, change and service requests through one single console.

 

Find more about this software here.

Application Approval Workflow Sample Templates for System Center 2012 Service Manager

Robbie McAlpine from SCSM team provides for free to the community a management pack that contains some sample service request templates:

  • Template one is for Line Manager approval
  • Template two is for a Department Manager approval (This example is for Finance Manager)
  • Template three is an example of a multi-step approval process.
    Download this SCSM MP from SCSM Team blog here.

Web Interface for SCSM 2012 Console

GridPro is a third party company that has developed a web console for SCSM. From that console you can create/resolve incidents/changes/problems/activities/requests/releases. Click here to find more about the console and try it in 30 trial period.

Service Offering for Password Reset in SCSM Self-Service Portal

Another very useful article for real world scenarios by Anders Bengtsson titled “Password reset with the Service Manager self-service portal”. He is also providing the runbook for password reset for download.

Many thanks to Anders for sharing his work with the community.