MVP Patrik Sundqvist published a nice article on how to customize query result prompt for request offerings in SCSM. No further description is need jus read the article here.
Tag: System Center Service Manager
Two new add-ons for SCSM from Signature Consultancy
Signature Consultancy offers two new add-ons for SCSM that can provide business value to Incident Management:
- SMAX
SMAX Management Pack is an add-on to Microsoft System Center Service Manager from Signature Consultancy that provides you with the means to send meeting requests directly from the SCSM Management Console to Microsoft Exchange. The meeting request is related to any incident (ticket) in Microsoft SCSM and is sent directly to the exchange mailbox of the analyst or operator assigned to the incident. This meeting request will show in the analyst Calendar on outlook thus allowing you additional Control on support engineers’ schedule.
More information and demo video can be found on this address: http://www.signatureconsultancy.com/smax.html
- SMTI
SMTI creates the link between your Microsoft System Center Service Manager installations, the IP soft phone system and call center operators computer. This connectivity makes it possible to identify the callers automatically and presents the call center operator with the customer’s incidents history and status allowing an instant response to basic incident queries and follow up call.
More information and demo video can be found on this address:http://www.signatureconsultancy.com/smti.html
Removing the Sample Incident Management Configuration – Support Tiers 1, 2, 3
If you are faced with the task to remove the default Support groups in SCSM do not worry SCSM team blog offers a solution. Click here and read.
System Center 2012 – Service Manager Component Add-ons and Extensions released
Another additional add-on to System Center stack is released – Service Manager Component Add-ons and Extensions. What download includes:
System Center Service Manager Authoring Tool
The System Center Service Manager Authoring Tool is a tool for customization and extension of the built-in functionality in System Center Service Manager. This release supports modifying existing Process Management Packs and creating new Management Packs that define extensions to the Service Manager database for tracking additional information, customizations of forms or new forms, and new workflows. This release is available in 10 languages.
This release is compatible with the System Center 2012. It contains the necessary changes to ensure the Authoring Tool is compatible with System Center 2012 – Service Manager but does not contain a new feature set from prior releases.
System Center Cloud Services Process Pack
This process pack will offer a self-service experience to facilitate private cloud capacity requests from your business unit IT application owners and end users, including the flexibility to request additional capacity as business demands increase.
IT Governance Risk and Compliance (GRC) Process Management Pack
Microsoft System Center solutions assist medium and large organizations in managing and automating their IT GRC responsibilities; improving IT GRC program management efficiency while reducing costs; simplifying and consolidating IT GRC workloads; and increasing executive, audit, and management visibility into their GRC programs. The IT GRC Process Management Pack —combined with the IT Compliance Management Series—helps customers understand and bind complex business objectives to their Microsoft infrastructure in an operationally efficient manner.
Grab the downloads from here.
Infrastructure Planning and Design documentation is updated
IPD guides download page has been updated. A new IPD guide is added – System Center 2012 – Service Manager. You can download it from here.
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