Patrik Sundqvist created a solution to write e-mail directly from SCSM 2012 to the requestor of Service Request. You can read more on the solution and find download link on Patrik’s blog.
Tag: System Center Service Manager
Change Calendar in Service Manager with Orchestrator and Exchange
Out of the box Service Manager doesn’t have a change calendar but Anders Bengtsson how quick and easy it is to create such with integration tool like Orchestrator and a service like Exchange. In order to build the solutions you can follow thee steps here.
Incident Quick Templates
Jakub Oleksy provides an easy way to create incidents from templates within Service Manager without using template picker. You can choose incident templates right from the Action menu. Download the management pack and read the article here.
System Center 2012 – Service Manager 101: Focus on Incident Management
Free webinars and training videos for SCSM and SCOrch
For free monthly webinars about SCOrch and SCSM register here http://www.eventbrite.com/org/2765564380?s=10428094 and videos are located here.
Cloud Administrator in Azure World 