ITIL may sound as a boring topic but I cannot stress enough how important is. It is not needed to know it to the detail you just need to know enough to do your work which depends on your position. There is a ITIL course on the MVA titled System Center 2012 R2: ITIL for IT Pros which is the right amount of ITIL information to get started and very good presented. Even though I am ITIL certified I’ve still watched it as there is always something new and useful you can learn. Check it out as soon as you can.
Back in the days the System Center family consisted only of MOM and SMS and a lot has changed in the last years and more changes to come as we are reaching the GA date of the R2 wave. Also I am not saying it was easier back in the days to be System Center Specialist, in fact I think it was harder as the information about the products was more scarce. Anyway the idea of this blog post is to recite what knowledge and skills are needed for our activities as System Center Specialist. Keep in mind that these knowledge and skills cover all System Center components and even Windows Azure Pack but it is not mandatory to have them all and the level of knowledge can differ. So here we go:
- Networking – Networking knowledge is helpful in all products but especially in components as SCVMM and SCOM. SCOM now has network monitoring, it is not the advanced network monitoring solution but some knowledge is needed to implement it and maintain it. SCVMM is now deep into networking and I won’t go into details. And here I am even not touching subtopics like SNMP, Network Virtualization, VLANs, PVLANs, IP address management and etc.
- Storage – As with networking basic storage knowledge is needed for all components. You need to know on what storage you will run the components, how many IOPS are needed in order to run them and etc. Also in SCVMM 2012 R2 you now have more features that are related with storage like crating SOFS with Storage spaces, managing virtual fiber channel support, managing of zones and etc. Subtopic knowledge can include ISCSI, Storage Spaces, SMB, Fiber Channel and etc.
- Cross-Platform – Believe it or not but Microsoft is embracing Cross-Platform and this is visible in System Center. SCCM can now manage client devices with iOS or Android, on the server side SCOM is adopting the OMI standard which allows monitoring Unix/Linux servers and even more, SCVMM supports and can deploy Unix/Linux operating systems and I bet more will come. Orchestrator can also be used in managing Cross-Platform systems.
- SQL – No System Center component works without an SQL Server. Any knowledge you can gain on SQL is very beneficial for you as specialist. In SCVMM you can even deploy SQL servers with templates.
- Applications – It is all about the app. SCOM can monitor various applications by Microsoft or third party. Most distinctive examples are monitoring of .NET and J2EE applications. With Orchestrator often task is to develop runbooks that interact with other applications and even other management software which is of course also application.
- Scripting – Scripting is the beginning of automating and orchestrating your datacenter. All System Center components have PowerShell cmdlets, Orchestrator can execute PowerShell scripts and the new component Service Management Automation is basically more mature engine to execute PowerShell scripts.
- Development - Some advanced functionalities can be achieved only when some development is involved. With SCOM, SCSM and Orchestrator development of custom solutions is often involved. As specialist you may not be the person who will develop the solution but you can be involved for some part. We can also look that every new System Center component now gets a web service and knowing standard like OData can be very helpful.
- ITIL (MOF) – You may not like the processes but they help us preventing of setting the Datacenter on fire . All System Center components take part in ITIL but SCSM is tightly integrated with the framework and having knowledge of the framework can only help you with SCSM.
- Security – Security is a job for all employees in a company. Security not only exists in System Center components but can also be applied by some of them. SCCM allows you to manage Endpoint Protection, you can also apply policies with Desired Configuration Management and of course apply patches which can also be done trough SCVMM for some servers.
Let me know what you think? Am I right or am I wrong? Did I’ve missed something? Write them all in the comment section.
Microsoft released for download the documentation about MOF. MOF 4.0 is practical guidance for IT organizations based on ITIL. In this link you will find all available downloads and description about them.
Microsoft is starting to release the Technical documentation for System Center 2012 components. This means only one thing – we will see the final version of System Center 2012 on MMS 2012. Click on the link and download the documentation for System Center Service Manager.