Jakub Oleksy provides an easy way to create incidents from templates within Service Manager without using template picker. You can choose incident templates right from the Action menu. Download the management pack and read the article here.
Anders Bengtsson is a great System Center expert and in his blog he describes how an Incident in SCSM can be converted to Request using System Center Orchestrator magic. Do not hesitate and start reading by opening the link below.
Microsoft is starting to release the Technical documentation for System Center 2012 components. This means only one thing – we will see the final version of System Center 2012 on MMS 2012. Click on the link and download the documentation for System Center Service Manager.
One of the key features of the Private Cloud is the automation. The automation gives the opportunity to automate process like Incident Management and Request Management and to focus more on proactive actions than or reactive actions.Christopher Keyaert gives us a very useful session on “How to build you first runbook” with System Center Orchestrator 2012. The session is level 200 according to me but is more than enough to learn the basics of System Center Orchestrator. After you learn the basics you can grab the evolution version of that tool and start practicing to go deep in that technology and become an expert. Click on the link below and watch.