Tag: HP OpenView

Free Kelverion Runbooks for Connecting Operations Manager to Service Desks/Enterprise Management Tools

Kelverion is providing free runbooks that allows you forward alerts from SCOM 2012 to other monitoring tools and ticketing systems:

  • BMC Remedy ARS v7.5, 7.6
  • BMC Remedy ARS v7.1
  • HP Service Manager
  • Service-now.com
  • BMC Enterprise Event Manager (BEM) v7.4
  • HP Operations Manager
  • IBM Tivoli Netcool/OMNIbus

You can read more and download them on SCOM team blog.

Update KB2585542 causes HP OpenView connector for SCOM not send alerts to OMU server

Once again I’ve stumbled on another interesting SCOM issue. First here is the environment:

SCOM01 – RMS server, HP OpenView connector service – Active

SCOM01 – MS server, OpsMgr DB, DW DB, Report server, HP OpenView connector service – Passive

OMU01 – HP Operations Manager for Unix server

SCOM01 is sending alerts to OMU01 via HP OpenView connector. After patching SCOM01 and SCOM02 the connector service stops sending alerts to OMU01. When the following command is ran on SCOM01:

winrm identify –r:OMU01:1270 –auth:basic –u:username –p:password –encoding:utf-8

HTTP error 501 is given. I’ve found similar issue with communication with Unix/Linux servers:

http://operatingquadrant.com/2012/01/12/opsmgr-unixlinux-heartbeat-failures-after-applying-kb2585542/

As SCOM is using winrm for communication with Unix\Linux and connectors the resolutions is the same:

  1. Uninstall the update KB2585542 
  2. Make a registry modification to disable the SecureChannel changes implemented in the update

    3. Modifying the registry to disable the SecureChannel changes:

    A “FixIt” package is available in the KB article under the Known Issues section that can be used to disable the security update
    Alternatively, you can add the 32bit DWORD value:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
    \SecurityProviders\SCHANNEL\
    SendExtraRecord = 2

After implementing those changes the connector started to work properly again.

Another case solved.

SDK and Configuration Service on RMS server cannot start

I’ve recently stumbled on issue where the SDK and Configurations services couldn’t start. Let me first give a little overview of the SCOM environment where issue occurred,:

SCOM01 – RMS server, HP OpenView connector service – Active

SCOM01 – MS server, OpsMgr DB, DW DB, Report server, HP OpenView connector service – Passive

OMU01 – HP Operations Manager for Unix server

So we have two SCOM servers one is RMS and the other is MS. Both servers have HP OpenView Connector service installed but the active one is only on SCOM01. The service send SCOM alerts to HP Operations Manager for Unix server.

The issue occurred when the following two alerts arrived in SCOM:

3

4

At first I though it was something wrong with the connector service. So I logged on SCOM01 and saw that the connector service was down. I started it. Connector service was now running but still alerts were not send to OMU01. As the Connector service is using the SDK service I thought it will be good idea to restart the SDK service also. So I’ve stopped the Health service and Configuration service on SCOM01 first and than stopped the SDK service. When I tried to start the SDK service I received the error: “The service did not respond to the start or control request in a timely fashion”. As this is general message I tried to look at the event log for more information. I first looked at the Operations Manager event log but there was no trace of any error that could lead me to where the problem is. Then I wen to the System log and the only error I’ve found there was this:

2

First the next thing I tried is to restart the SQL service on SCOM02 and than start the SDK service and Configuration service on SCOM01. The result was the same:

1

Then I rebooted SCOM02 and as soon as SCOM02 was started I rebooted SCOM01. Both SDK and Configuration services couldn’t start again.

At this point I’ve remembered this article from Kevin Holman (thank you Kevin):

http://blogs.technet.com/b/kevinholman/archive/2011/08/03/opsmgr-2007-r2-cu5-rollup-hotfix-ships-and-my-experience-installing-it.aspx

On the Know Issues/Troubleshooting section there is issue: “3.  CU5 fails to apply. The SDK or config service may not start”. SCOM was updated to CU5 a couple of months ago and for sure I am not updating it now. But the issue seems so similar. So I open article:

http://support.microsoft.com/kb/922918/en-us

and I see that this article applies to Windows 2003 and SCOM01 is Windows 2008 but in this situation I will give it a try. I open the regedit on HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control . It seems on Windows 2008 there is no ServicesPipeTimeout entry. I created it according to the instructions in the article and assign it value 180000 as Kevin is recommending. I rebooted SCOM01. When I logged to the server after the reboot SDK and Configuration services were started this time. The solution resolved this issue.

I’ve checked if Connector service is sending alerts again but this was not resolved. Alerts were not sent to OMU01. As SCOM01 was working fine and I was able to manage the server from the console I’ve excluded this time SCOM to be the problem. I’ve pinged OMU01 from SCOM01 and there was no ping. This is why alerts were not sent. Contacted network team and found out that switch was down. Later on the network issue was fixed and SCOM01 was able to send alerts to OMU01 again.

Case solved.