Unsupported Cluster Configuration for Virtual Machines located on SMB Share in VMM 2012 SP1

The last issue I’ve stumbled upon with System Center is with VMM component.

Symptoms

  • You have SCVMM 2012 SP1 UR2 installed
  • You have Windows Server 2012 Hyper-V for hosts
  • You use SMB 3.0 share for storing virtual machines
  • Some or all of your virtual machines does not use FQDN path to their vhd/x files
  • You’ve added your File Server in VMM by FQDN or NetBIOS Name
  • You receive the following error: Error (13924) The highly available virtual machine (VMNAME) is not supported by VMM because the virtual machine uses non-clustered storage.
  • Some or all of your virtual machines show as Unsupported Cluster Configuration

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  • You may also have missing appropriate NTFS permissions on the share
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    Resolution

I’ve managed to resolve this issue by executing the following steps:

1. Make sure you’ve added your file server in VMM by FQDN. If it is not added by FQDN you have to add it.

2. Create new share. You can create it on the same server. Give the share appropriate permissions.

3. Locate the new share in VMM. Add it as storage location to your hosts/clusters.

4. After is added make sure it show green in the properties of the hosts/clusters.

5. Storage migrate all your virtual machines from the old share to new share. For the machines with status Unsupported Cluster Configuration you can change the status to Running by live migrating them trough the Failover Cluster console.

6. After storage migration of each virtual machine refresh it and make sure in the properties of the machine in Status tab all is green.

7. After successful migration of all virtual machines you can remove the old share from the hosts/clusters and delete it from the File Server.

 

I’ve also may had problems with the permissions on the old share but it is easier to create new share than fixing permissions on existing share with running virtual machines.

The information is provided ‘AS IS’ with no warranties and confers no rights. Keep in mind that your case may be similar and this solution may not work for you.

Software I’ve used:

  • Windows Server 2012 with latest updates
  • SCVMM 2012 SP1 UR2
  • File Server with SMB share

Virtual Machine Manager Dashboards from the OpsMgr Unleashed team

The authors of System Center Operations Manager 2012 Unleashed book are offering free for download a dashboard for Virtual Machine Manager. The management pack offers dashboards as:

  • VMM Guest Health
  • VMM Guest Resources
  • VMM Host Performance
  • VMM Hosts and Guests
  • VMM Performance
  • VMM Server Service Level Objective
  • VMM Summary Dashboard

Screenshots from the MP can bee found here and the MP itself can be downloaded from here.