Extend CI class in Service Manager 2012

Stefan Koell wrote a guide on how to extend CI class in SCSM 2012. SCSM 2012 provides basic Configuration Manager Database that can be easily customized to meet your needs. This guide will show in some easy steps how you can leverage that easy customization. Read the full article here.

Customizing the Query Result Prompt in SCSM

MVP Patrik Sundqvist published a nice article on how to customize query result prompt for request offerings in SCSM. No further description is need jus read the article here.