Anders Bengtsson provide us with another guide how to automate the task of adding user to a group with Service Manager and Orchestrator. This is achieved again trough Request Offering with approval in SCSM and a couple of activities in Orchestrator. Read the full article here.
Robbie McAlpine from SCSM team provides for free to the community a management pack that contains some sample service request templates:
- Template one is for Line Manager approval
- Template two is for a Department Manager approval (This example is for Finance Manager)
- Template three is an example of a multi-step approval process.
- Download this SCSM MP from SCSM Team blog here.